Set Up Your Online Account

How to set up your online account

New user sign-up instructions for online bill paying and access to account data.

  1. CLICK HERE to open the Register a New User wizard.
  2. The display below will appear.
  3. Click the REGISTER button in the top right or click the REGISTER HERE link at the bottom of the Log In box.

Note the statement on the registration display below:  “Please enter your account number as shown on your bill.“   It would be good to have your last bill in front of you while registering.  The bill will have your account number exactly as needed for registration.

The account registration wizard is a 4-step process.

STEP 1: ACCOUNT LOOKUP

  1. Enter your account number in the Account Number field.
  2. Click the SEARCH button.

Note: The SEARCH button will turn purple when your account number has been entered.

STEP 2: VERIFY ACCOUNT

  1. The Customer Name and Service address associated with the account number entered will display.
  2. If the information displayed is correct, click the YES, THIS IS MY ACCOUNT button.  If it is not correct, click the I DON’T SEE MY ACCOUNT button to go back to Step 1.

STEP 3: CREATE USER

  1. Continue registration by filling in the 4 fields.
  2. Click the REGISTER button to complete the registration and Log In.

STEP 4: REGISTRATION COMPLETE

  1. The registered User Name and User Email associated with the account will display.
  2. Click the Log In link in the bottom right of the box to go back to the portal Log In screen and log in to the account.
cswdadminSet Up Your Online Account