Common customer complaints or inquiries involve water pressure… either too high or too low. Crystal Springs can alleviate some causes, but if only one area in your home exhibits symptoms of high or low pressure, the cause may lie within your plumbing system. Low flow or volume may be increased by cleaning aerator screens or water saving devices. The restrictions caused by older galvanized pipe buildup may be more costly to fix.
Occasionally, the pressure regulator installed at the meter fails and allows main line pressure past the meter and into your service line. The District is responsible for the maintenance and replacement of a regulator which is installed in front of the meter to prevent meter damage due to high pressure. It is recommended that each customer install a regulator on his/her side of the meter to prevent potential damage to customer property.
An unusually strong burst of water when the faucet is turned on or fluctuations in pressure while the water is running are both possible indications of a regulator problem. A common symptom of high pressure is a hot water heater pop-off valve which will not seat** and leaks a little or a lot. A temporary fix for the hot water heater pop-off is to open a cold water faucet enough to reduce the pressure and stop the flow of hot water through the pop-off. (Another condition which mimics the high pressure caused by a faulty regulator is thermal expansion. This is caused by rapid heating within the water heater which may cause a surge of excess (steam) pressure when the faucet is first opened, or may cause the pop-off valve to release. Thermal expansion may be caused by an improperly operating water heater. Crystal Springs does not maintain or repair hot water heaters.)
** Be certain that your pop-off overflow is plumbed to an outside drain… to prevent water damage to your floors and furnishings.
Low pressure can be caused by particle buildup in the screen which restricts flow through the regulator. A leak or break in your own service line may also reduce the pressure inside your house. You can rule out a leak by checking your meter, to see if it moves when you’re not using water.
When the pressure is excessively low, a container takes forever to fill, and sometimes water can not be used at two faucets at the same time. Most District regulators are set between 55-60 pounds per square inch (PSI).
If you suspect a pressure problem, call Crystal Springs before you incur the expense of a plumber. The regulator can be adjusted, rebuilt or replaced at no expense to you. In most cases, high/low pressure is not an emergency condition, so please leave a voice mail message, or call during normal working hours (8:00 AM – 4:30 PM weekdays).